The Role of Quality of Work-Life Factors in Enhancing Organizational Commitment with Reference to the Pulp and Paper Industry

It has become imperative for organisations to create family-friendly work environments in which employees can effectively balance work and family life, in order to ensure employee satisfaction and increased productivity. A critical review of the quality of work-life factors and organizational commitment literature was therefore conducted in order to ascertain their psychometric applicability to the knowledge of workers within the Pulp and Paper industry in the greater eThekwini Metropolitan Area. A total of 450 questionnaires was distributed to employees in the Pulp and Paper industry within the eThekwini Metropolitan Area. The employees were randomly selected, while the organisations were stratified for selection. A questionnaire was used to measure the different dimensions of quality of work-life factors as well as the different dimensions of organisational commitment. The objectives of this study was determine what role is played by the quality of work life factors in enhancing commitment in the Pulp and Paper industry and to ascertain what problems are caused by lack of commitment. The data gathered was processed through the SPSS programme. A number of statistical tests were then performed on the collected data and biographical variables were compared with the independent variables.